David Bowles always provide 5 star service. He never skips the beat. I will continue going to Toyota of Rock Hill as long as David is there or until our Tacoma dies. I have a new Honda Accord that gets serviced by Honda next door to Toyota and even though my service advisor at Honda is pleasant and polite he is not at David’s level.
Great experience ….Hassle free…Andre was great….trade in was valued accurately and we were in and out in less than 90 minutes…it should be this easy everywhere.
Unfortunately a new truck with an issue. TofRH found issue quickly and had part on order…. Unfortunately, the part that came in, for whatever reason, wasn’t right. My service tech, Ray called me to let me know, and made fixing the issue a priority. That I really appreciate.
Scott H helped us. We would definitely recommend Rock Hill Toyota. Second car we have ought from them.
Lauren was absolutely amazing !! She was kind , and understanding. She even fixed my key for me ! Thank you so much Lauren you really made my day
Outstanding service department, Service Advisor Ray M provided excellent information and facts for quality decision making. He has a lot of car knowledge. Work done timely and exactly as quoted. Work was explained completely
Vehicle service and customer service are always both top-notch at Toyota of Rock Hill. Communication about needed repairs is timely and nothing is done without getting customer consent first. Work is done on time, every time, and today it was even done well ahead of schedule. Oh, and Tim Evans is STILL THE BEST!!!
I never have to worry about my car. Rock Hill Toyota takes excellent care of me!! I absolutely love my RAV4! It’s always reliable and never fails me.
Rock hill toyota has been very good with me. They are very personable. If I lived in SC I would buy a my next toyota from them
Friendly Atmosphere friendly service advisor. Very helpful experience …. Will do return business I also like the Rock Hill Facility… It’s clean and state of the art!
The service department was Friendly and courteous, The service Advisor Jason land was very Helpful, friendly and courteous.from the service department to the sales department I will recommend Toyota of Rockhill
Honest opinion Right price Nice people Good experience Social distancing in waiting room Sanitizer on each wall Amazing customer service Coffee machine Clean bathrooms/ rest rooms
Jerry done a great job selling me my need Toyota forerunner even came back in on his day off to help me set my phone up and show me more stuff on my new car thank you again Jerry for a great job
Got to my appt. five minutes early but was attended to promptly. Service (including car wash) was completed in less than an hour. Dave has always handled things well!
20,000 mile service in under an hour. Can’t beat that especially when your waiting. Friendly and efficient staff. I will keep taking my vehicle here for future service work.
The service department team is top notch. From setting the appointment, drop off and pickup the entire was professional. Shaun, the service writer I dealt with stayed in touch and was prompt on delivery and pickup. Technicians completed the work and no mess any where in my truck. Perfect display of customer service.
I Came In at 8:45am, To Get My 2014 Silver Camry Serviced, They Did A Great Job, Of Changing Oil, Transmission Fluid, Checking Breaks, Checking Tires, & Doing All Wheel Alignment.
Toyota of Rock Hill always does a good job for me they take care of my car and always call and let me know when it is ready for pick up, I always go to them
Shawn in service was great! We were there for our Toyota care service and were out of there in less than an hour. He kept us informed every step of our service!
Tim Fox was very professional, helpful, and courteous. He kept me informed, suggesting what I needed, without pressuring me. I have been doing business here for years, and I have always felt everyone was honest and knowledgeable. I can trust them, and that is important!! I highly recommend Tim Fox and Toyota of Rock Hill.
They always take care of your car and make sure you are not overpaying. The service workers are always friendly and care about helping you out.
I was very impressed with the customer care provided by everyone I interacted with. They all were very professional and genuinely interested in providing excellent service. When Douglas told me when my truck would be ready, it was without delay. Thanks Douglas for the quality service to my truck and excellent customer care. Don
Tim was helpful and listened to me during write up for service explained everything well told me estimated time vehicle was going to be ready truck was ready to go in time expected, very satisfied with everything.
Toyota of Rock Hill was quick and efficient. Love their service. Mr. Maurice was extremely helpful and nice. I will definitely be buying all my cars from him!
They have a great selection of used RAV4 to choose from. They were very easy to work with!! Our sale consultant was great to work with. I will recommend them to another looking.
Tim diagnosis the probable cause of my Prius failing to start from my description. He was correct and was able to have a new auxiliary battery installed within a few hours.
Always have great service here, on time, polite staff and usually fast service (depending on what needs done). This visit also included a car wash! I would recommend.
Dan in service was great! We were in the area on vacation & our check engine light came on. Called the service department at 7:15 am and told Dan our situation. He said to bring it in. Dropped it off and within an hour they had a diagnosis & a cost for repair. We had the car back in less than 3 hours and we’re back on our way!!! Highly recommend these guys. Great experience!
Took my 2019 Tacoma in for 30,000 maintenance for scheduled service. Courteous and efficient. Reasonable price. Good estimate on time required. No surprises or push for other work. Clean waiting area with coffee
The service was friendly and professional. I received my recommended service report quickly and the details were explained. Once I responded, the work was completed soon afterward.
Jason was thorough and personable! He spent time talking through the issues and time tables for various items. Very thoughtful. He surprised me by jumping in to give a hand and go get my car him self when the complimentary car wash lone ranger got backed up with 8 cars and delivery of the finished cars was delayed. Great service! I like the team spirit.
Great service! Fox took very good care of me. Love this dealership. I have bought 4 cars from this dealer. Each experience has been better. I hope to buy a 5th one soon!
Very good service and very clean facility awesome staff everyone was very very friendly not a long wait they got. me in and out without problems
I had no problems with getting a vehicle! Thank you Jomo. Go see him! You need a new or used vehicle go to Toyota of Rock Hill
We always work with Tim Evans for service on our 4-Runner. He is courteous, knowledgeable, and gets the work completed in a timely manner every time. Tim takes the hassle and dread out of it all. We appreciate him!
Excellent customer service. Genuine attention to customer. Provided sound future service advice. Service was completed in the quoted time. Very clean an recently update service and waiting area.
From start to finish, our salesman Anthony showed a spirit of excellence. My wife and I traveled from Florida to pick up our new vehicle. Yes, I would travel again to do business with Anthony. Thank you Anthony for treating us as family…Blessings!
Dropped off my car for routine service, was provided a Lyft ride back to work as they no longer have a courtesy shuttle service. It was greatly appreciated. Car was ready for pick up promptly when I arrived after work.
Prompt and courteous service. Very pleasant experience. Waiting room clean and spacious. Plenty of space to spread out. Will come back again. Would highly recommend. Early morning visit.
I have always received great service at Rock Hill Toyota. I will shop there for my next Toyota. My only critique would be to say that the car wash has not always been open when I get service.
I have had all my maintenance done here! Great service and prices are competitive. Schedule your appointments online and expect to get pampered. Explanation of what is recommended but no pressure. It’s all up to you because it’s what your pocket book is comfortable with.
Car was evaluated and repaired the same day. Service cost is high but that’s what you get when you do quality work. No complaints here
Tim Evans was Excellent. The work was well done and the bill was fair. I don't have more praise other than that but the xxxx thing keeps making me put more words. Irritating! (Not you Tim!)
Buenas tardes ,muy buen servicio excelente lo recomiendo plenamente a cualquier amigo o conocido ,fui para una revisión y tienen buena atención al cliente e instalaciones muy cómodas,el servicio mecánico y la comunicación con el cliente es muy buena.
No problems, other than it took longer than I thought it would. The people at the dealership were friendly and easy to work with. OK?
Great service with prompt attention and courteous technicians. Couldn’t have asked for better service. I received the same support when I purchased my car. Thanks!
Excellent service and very helpful all my repair needs done correctly and timely; I highly recommend Toyota of Rock Hill for sales and service; ve
Great service and awesome advisory (Tim Evans). The wait time was done as expected as was promised. I definitely recommend this place. Clean facilities and good customer service.
It was a pleasure buying my truck at Toyota of Rock Hill Jomo Rose was the best Salesman I’ve met in 30 years!!! I would highly recommend this dealership to everyone I know.Thank you RussellCarran
Jason Land was my service consultant for my car. Friendly, polite, and helpful. Car was clean and runs exceptionally well. I’m glad to do business with Rick Hill Toyota.
Been going there for years now. David, Fox, and the others are Great. Its nice to be recognized and treated like a part of the Toyota family.
Came in for 25000 mile service. Fox was quick attentive and noted ability to correct recall matter today. Left it and came to a washed truck close to estimated service time with no out of pocket costs. Very pleased. No complaints
Came in for a new set of tires, David Bowles Was the svc rep, he did an excellent job. The service was excellent, very friendly staff .
Great service representative. Knew what i wanted and took care of it. Good workmanship at a fair price . Giving car to granddaughter and am confident that it is safe and dependable.. purchased new from them in 2012 and serviced by tbem. Always good people good service.
The service technician was excellent! She answered all of my questions. If you need to service your car at the Toyota dealership in Rock Hill, ask for Lauren!
Lauran gave me excellent customer service. I really appreciated her hard work. Will definitely be returning to Toyota of Rock Hill for my next service
Scotty Hendrix and Miguel Acosta...you guys rock! I was pretty anxious prior to coming in. But you two couldn’t have made the whole car buying process any easier!
Andre did a very good job in locating the vehicle of my choosing and even went and pick it up himself , make sure it was what I really want.
Curtis was very kind and was not a pushy salesman. He was patient and listened to us. He let us drive 3 cars to compare and the one we purchased a second time to make sure.
André welcomed us in the parking lot and took us enthusiastically to the Highlander we were looking for, deal breakers could have been: leather interior, heated seats, back up camera, moonroof, electric seats, all the main features were on this particular Platinum Edition. André listened and guided us to the matching Highlander immediately got the keys and had me take a test drive. Only feature missing was the trailer hitch which the service department installed professionally the day after I purchased the car. Purchasing process was smooth and clearly explained. I traded in my BMW545, eventhough they only offered "...
I can count on David Bowles to give me honest and excellent advice ALWAYS. He never skips a beat! Our 14 old Toyota keeps purring along like the teenager it is thanks to David’s recommendations. During the pandemic we don’t seem to be driving as much so I miss my maintenance trips to enjoy Toyota’s lounge area and David’s professional friendliness. I’ve never found a better service department in any other dealership in my already long life.
Andre Andrews in sales and Miguel in finance did an amazing job working with me on purchasing my vehicle! Even when I changed my mind a couple times, they handled it politely and professionally. They really knocked it out of the park in my opinion.
Regularly scheduled service appointment-they always get me in very quickly. Last service I was disappointed, there was a problem with the vehicle and they were condescending, said nothing was wrong. I drove off and it had the issue before I got to the second stop sign. Had to turn around and go straight back, made them get in the car, and then it was “Oh, now I hear it”. Very frustrating.
Always pleased with my experience there. They don’t try to force unnecessary repairs. Lauren kept me updated with recommendations and the completion time was exactly as she said.
Agent went above and beyond with their service. He wiped down my steering wheel, door knobs, and interior. I told him about Covid stories and he put all fears at ease.
Service is always top notch and they keep you within your window to get you in and out. Will continue to come to this location
Rock Hill Toyota is the best place to buy a car. Fast and simple negotiation and perfect delivery. I couldn't ask for a better transaction.
Customer service great. Comfortable waiting room. Kept you informed of every step. Made sure you understood the charges and what your options were. Everyone was very nice.
Mr. Willie Stevens made the process of buying our vehicle seamless!! It was a delight working with him. His professionalism, friendly demeanor, care and compassion were excellent!!
Very efficient and friendly I have been a loyal customer to Toyota for over 25 years I’ve been with the same dealership for 20 never disappointed always helpful
The service Advocate Tim along with the the Service Technician were able to locate the repair issue and get it fixed quickly. And the price for the work was great. I always recommend the dealership that sells your car for repairs because they know the vehicle better than any outside repair shop. Professional, Courteous, and Fast service!
Great service - everyone is so friendly and it’s very clean and just an efficient service with online booking and text notifications. Thank you as always!
I found myself stranded, about 35 miles from home, with a broken down car. Realizing a tow to my regular mechanic was out of the question, I looked for a Toyota dealership (my son is a mechanic and said they would be the best option). To my relief a dealership was very close, and they took excellent care of me! Everyone was so helpful, and they took time to walk me through my options, then made sure everything was just as promised- a really great experience overall!
I have always received excellent communication concerning repairs and recommendations! I have never been disappointed with any of the work performed on my vehicle or their customer service!
I was well pleased with my oil change, rotate of my tires, and balancing my tires. Thank you for checking my breaks and my windshield wipers.
While dropping off our Tacoma for recall work the battery in our Rav4 died. Advisor, T. Fox, worked us in to test and replace battery. After a short wait we were able to continue our day as planned and go back later to get the truck after that work was completed.
Excellent service and friendly staff. I am going to continue using this dealership for my future services. I have always driven Toyota’s and have been happy with the product.
Had appointment for service. Service was done in time promised. Technician was courteous and efficient. Car was washed and returned on time. Will definitely return for future service.
Very professional and friendly team. All the items being serviced are explained thoroughly and if any other items that are due in the near future, they advise me about those items and list the cost.
Tim Foxx is the best to take care of your Toyato He is a professional. Honest and not deceiving. Always showing you all the options and Toyato is very lucky to have a person in their organization like him. Cm
My service representative, Tim Fox, was thoroughly awesome. He was informative and customer service friendly! I look forward to working with him again in the future.
Fast service and quality work. Never had a problem with this dealership. Very easy to make appointment, they have a very flexible schedule.Always ready to answer any questions.
In and out quickly with great personal attention from Lauren, our service coordinator...I will definitely return to Rock Hill Toyota for all my vehicle servicing.
I've been taking my truck for each of the regularly scheduled maintenance since I bought it. I hit 65k miles and still runs like brand new!
From making the appointment to dropping off the vehicle, to picking up the vehicle ahead of the scheduled time, the experience was good with no surprises.
Fox was amazing! He was able to straighten out a few things with a windshield company to make sure the calibration was fixed. He was efficient and thorough.
Always friendly and its a pleasure having my car serviced by Toyota of Rockhill will gladly recommend the facility to a friend or a family member
Had brakes replaced, alignment, new battery and tires replaced. Great facility and would recommend to anyone looking for a good toyota dealer for service work
David Bowels is an excellent representative for your company. Also working with Felix Collins who also is an excellent representative of your company. Overall experience is very favorable
Great service I've always been treated right would highly recommend them for any Toyota service. My service representative was very attentive to my truck and what was required
Customer service Rep., Danny @ Rock Hill dealership/service is excellent!!!Takes the time to listen!!!Everyone treats customers like family!!!Mechanics have high diagnostic experience!!!No doubt—-Rock Hill dealership for service really surpasses expectations!!!!!
Great service from the time I arrived until the end. Tamara is the right person for your dealership!Almost bought a new 4 Runner. 62$ off was the deal breaker! Oh well! Just saying!
My service experience was great! Knowing little about a car, Mr. Fox was very patient and explained every detail thoroughly! I also learned important things to pay attention to under the hood of my car.
Service manager, Fox, is a pleasure to work with. He takes care of me every time. He remembers me and goes above and beyond to provide the best customer service. Highly recommended!
Went in for 10,000 Toyo recommended oil change and tire rotation and waited on vehicle less than an hour and they also ran through the car wash for me. Service writers were great and service was quick.
Great experience today. Super customer service and was done in a timely manner.i have been going to this dealership for more than 10 years and getting my car serviced onsite. Will continue to come back and will purchase another vehicle from them as well
I am happy to say that I bought my second Camry at Toyota of Rock Hill several months ago. As a senior citizen, I particularly appreciate people whom I can trust. I have continued to go there for my car’s maintenance. Today I was pleased to have Logan assist me. He was courteous, efficient, and professional. I was made to feel welcome. He offered suggestions for needed services without pressuring me. The customer lounge was safe and comfortable while I waited a reasonable length of time. I was given a thorough report, and I felt very confident in services ...
No problems....easy in easy out.... They have always taken good care of me.... Usually have Tim Fox one of the service coordinators take care me....great guy....
D Bowels is excellent and very trustworthy in the service department. He is the main reason I go there. He is very helpful. Service was performed in a timely fashion.
I took my Tacoma in for a repair and warranty work. Logan wrote up my order for what needed to be done in a Friendly and professional manner. He did a good job of staying in touch with me and updating me on the progress of my repairs. The visit to the dealership was a positive one.
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