Customer Testimonials
No problems, other than it took longer than I thought it would. The people at the dealership were friendly and easy to work with. OK?
Great service with prompt attention and courteous technicians. Couldn’t have asked for better service. I received the same support when I purchased my car. Thanks!
Excellent service and very helpful all my repair needs done correctly and timely; I highly recommend Toyota of Rock Hill for sales and service; ve
Great service and awesome advisory (Tim Evans). The wait time was done as expected as was promised. I definitely recommend this place. Clean facilities and good customer service.
It was a pleasure buying my truck at Toyota of Rock Hill Jomo Rose was the best Salesman I’ve met in 30 years!!! I would highly recommend this dealership to everyone I know.Thank you RussellCarran
Jason Land was my service consultant for my car. Friendly, polite, and helpful. Car was clean and runs exceptionally well. I’m glad to do business with Rick Hill Toyota.
Been going there for years now. David, Fox, and the others are Great. Its nice to be recognized and treated like a part of the Toyota family.
Came in for 25000 mile service. Fox was quick attentive and noted ability to correct recall matter today. Left it and came to a washed truck close to estimated service time with no out of pocket costs. Very pleased. No complaints
Came in for a new set of tires, David Bowles Was the svc rep, he did an excellent job. The service was excellent, very friendly staff .
Great service representative. Knew what i wanted and took care of it. Good workmanship at a fair price . Giving car to granddaughter and am confident that it is safe and dependable.. purchased new from them in 2012 and serviced by tbem. Always good people good service.
The service technician was excellent! She answered all of my questions. If you need to service your car at the Toyota dealership in Rock Hill, ask for Lauren!
Lauran gave me excellent customer service. I really appreciated her hard work. Will definitely be returning to Toyota of Rock Hill for my next service
Scotty Hendrix and Miguel Acosta...you guys rock! I was pretty anxious prior to coming in. But you two couldn’t have made the whole car buying process any easier!
Andre did a very good job in locating the vehicle of my choosing and even went and pick it up himself , make sure it was what I really want.
Curtis was very kind and was not a pushy salesman. He was patient and listened to us. He let us drive 3 cars to compare and the one we purchased a second time to make sure.
André welcomed us in the parking lot and took us enthusiastically to the Highlander we were looking for, deal breakers could have been: leather interior, heated seats, back up camera, moonroof, electric seats, all the main features were on this particular Platinum Edition. André listened and guided us to the matching Highlander immediately got the keys and had me take a test drive. Only feature missing was the trailer hitch which the service department installed professionally the day after I purchased the car. Purchasing process was smooth and clearly explained. I traded in my BMW545, eventhough they only offered "...
I can count on David Bowles to give me honest and excellent advice ALWAYS. He never skips a beat! Our 14 old Toyota keeps purring along like the teenager it is thanks to David’s recommendations. During the pandemic we don’t seem to be driving as much so I miss my maintenance trips to enjoy Toyota’s lounge area and David’s professional friendliness. I’ve never found a better service department in any other dealership in my already long life.
Andre Andrews in sales and Miguel in finance did an amazing job working with me on purchasing my vehicle! Even when I changed my mind a couple times, they handled it politely and professionally. They really knocked it out of the park in my opinion.
Regularly scheduled service appointment-they always get me in very quickly. Last service I was disappointed, there was a problem with the vehicle and they were condescending, said nothing was wrong. I drove off and it had the issue before I got to the second stop sign. Had to turn around and go straight back, made them get in the car, and then it was “Oh, now I hear it”. Very frustrating.
Always pleased with my experience there. They don’t try to force unnecessary repairs. Lauren kept me updated with recommendations and the completion time was exactly as she said.
Agent went above and beyond with their service. He wiped down my steering wheel, door knobs, and interior. I told him about Covid stories and he put all fears at ease.
Service is always top notch and they keep you within your window to get you in and out. Will continue to come to this location
Rock Hill Toyota is the best place to buy a car. Fast and simple negotiation and perfect delivery. I couldn't ask for a better transaction.
Customer service great. Comfortable waiting room. Kept you informed of every step. Made sure you understood the charges and what your options were. Everyone was very nice.
Mr. Willie Stevens made the process of buying our vehicle seamless!! It was a delight working with him. His professionalism, friendly demeanor, care and compassion were excellent!!
Very efficient and friendly I have been a loyal customer to Toyota for over 25 years I’ve been with the same dealership for 20 never disappointed always helpful
The service Advocate Tim along with the the Service Technician were able to locate the repair issue and get it fixed quickly. And the price for the work was great. I always recommend the dealership that sells your car for repairs because they know the vehicle better than any outside repair shop. Professional, Courteous, and Fast service!
Great service - everyone is so friendly and it’s very clean and just an efficient service with online booking and text notifications. Thank you as always!
I found myself stranded, about 35 miles from home, with a broken down car. Realizing a tow to my regular mechanic was out of the question, I looked for a Toyota dealership (my son is a mechanic and said they would be the best option). To my relief a dealership was very close, and they took excellent care of me! Everyone was so helpful, and they took time to walk me through my options, then made sure everything was just as promised- a really great experience overall!
I have always received excellent communication concerning repairs and recommendations! I have never been disappointed with any of the work performed on my vehicle or their customer service!
I was well pleased with my oil change, rotate of my tires, and balancing my tires. Thank you for checking my breaks and my windshield wipers.
While dropping off our Tacoma for recall work the battery in our Rav4 died. Advisor, T. Fox, worked us in to test and replace battery. After a short wait we were able to continue our day as planned and go back later to get the truck after that work was completed.
Excellent service and friendly staff. I am going to continue using this dealership for my future services. I have always driven Toyota’s and have been happy with the product.
Had appointment for service. Service was done in time promised. Technician was courteous and efficient. Car was washed and returned on time. Will definitely return for future service.
Very professional and friendly team. All the items being serviced are explained thoroughly and if any other items that are due in the near future, they advise me about those items and list the cost.
Tim Foxx is the best to take care of your Toyato He is a professional. Honest and not deceiving. Always showing you all the options and Toyato is very lucky to have a person in their organization like him. Cm
My service representative, Tim Fox, was thoroughly awesome. He was informative and customer service friendly! I look forward to working with him again in the future.
Fast service and quality work. Never had a problem with this dealership. Very easy to make appointment, they have a very flexible schedule.Always ready to answer any questions.
In and out quickly with great personal attention from Lauren, our service coordinator...I will definitely return to Rock Hill Toyota for all my vehicle servicing.
I've been taking my truck for each of the regularly scheduled maintenance since I bought it. I hit 65k miles and still runs like brand new!
From making the appointment to dropping off the vehicle, to picking up the vehicle ahead of the scheduled time, the experience was good with no surprises.
Fox was amazing! He was able to straighten out a few things with a windshield company to make sure the calibration was fixed. He was efficient and thorough.
Always friendly and its a pleasure having my car serviced by Toyota of Rockhill will gladly recommend the facility to a friend or a family member
Had brakes replaced, alignment, new battery and tires replaced. Great facility and would recommend to anyone looking for a good toyota dealer for service work
David Bowels is an excellent representative for your company. Also working with Felix Collins who also is an excellent representative of your company. Overall experience is very favorable
Great service I've always been treated right would highly recommend them for any Toyota service. My service representative was very attentive to my truck and what was required
Customer service Rep., Danny @ Rock Hill dealership/service is excellent!!!Takes the time to listen!!!Everyone treats customers like family!!!Mechanics have high diagnostic experience!!!No doubt—-Rock Hill dealership for service really surpasses expectations!!!!!
Great service from the time I arrived until the end. Tamara is the right person for your dealership!Almost bought a new 4 Runner. 62$ off was the deal breaker! Oh well! Just saying!
My service experience was great! Knowing little about a car, Mr. Fox was very patient and explained every detail thoroughly! I also learned important things to pay attention to under the hood of my car.
Service manager, Fox, is a pleasure to work with. He takes care of me every time. He remembers me and goes above and beyond to provide the best customer service. Highly recommended!
Went in for 10,000 Toyo recommended oil change and tire rotation and waited on vehicle less than an hour and they also ran through the car wash for me. Service writers were great and service was quick.
Great experience today. Super customer service and was done in a timely manner.i have been going to this dealership for more than 10 years and getting my car serviced onsite. Will continue to come back and will purchase another vehicle from them as well
I am happy to say that I bought my second Camry at Toyota of Rock Hill several months ago. As a senior citizen, I particularly appreciate people whom I can trust. I have continued to go there for my car’s maintenance. Today I was pleased to have Logan assist me. He was courteous, efficient, and professional. I was made to feel welcome. He offered suggestions for needed services without pressuring me. The customer lounge was safe and comfortable while I waited a reasonable length of time. I was given a thorough report, and I felt very confident in services ...
No problems....easy in easy out.... They have always taken good care of me.... Usually have Tim Fox one of the service coordinators take care me....great guy....
D Bowels is excellent and very trustworthy in the service department. He is the main reason I go there. He is very helpful. Service was performed in a timely fashion.
I took my Tacoma in for a repair and warranty work. Logan wrote up my order for what needed to be done in a Friendly and professional manner. He did a good job of staying in touch with me and updating me on the progress of my repairs. The visit to the dealership was a positive one.
I got there 15 minutes early and immediately had a service representative Dennis handle what I needed in an efficient and courteous way. Clean and sanitary waiting area. 45 minute wait which is what I expected. Easy check in and check out.
Repairs were a bit pricey but I can feel confident they were done right. The oil change price was reasonable, given the $15 online discount.
Quick in and out during this Covid crisis. Service has always been good from this dealership. I always use them for my Toyota. The service agents are great and really keep you informed and are happy to answer any questions.
Tamara was very kind and knowledgeable. She gives excellent customer service to her clients. Tamara stayed in contact with me during the whole process of servicing my car.
Took Highlander in at appointment time and service was completed promptly. Service tech recommended other actions to keep car in A1 operating condition. I am very happy with the service. Thank you and seat safe
Needed 2 tires .vehicle promised for Monday after 4 th . Service rep called and reported the tires would be delivered on Wednesday. Late afternoon on Wed I called to check still no tires. Late in day rep called and said car was ready. Picked up car on next day. Feel that there could have been better communications
Toyota of Rock Hill Service was excellent. They got me back on the road ASAP after a major power steering malfunction. I was traveling from SC to NJ when my power steering broke. I'm blessed Toyota of Rock Hill was near by and still open. Thank You Dennis, mechanics and technicians. You are the best!
Recall service was quick and efficient and the service rep was helpful in pointing out future service needs to be considered. Service rep was professional and seemed to be knowledgeable. Hope to return for future service
Had the great service experience with Tim Fox as usual. Will definitely recommend to my friends. The dealer is clean. Great Location and very convenient
I purchased my car new at this dealership 5 years ago. It's the only car I have owned that I haven't performed routine maintenance on. The dealership has earned my trust with quality work and excellent customer service. Many of the service advisors have been good but Lauren Sistare has been great. She provides exceptional attention to detail and has addressed service recommendations without coming across like a pushy salesperson. The service department has many of the same employees today as it did when I purchased my car 5 years ago. Their experience and knowledge give me the peace of ...
Danny M. was my advisor today. He was very funny and very helpful! He was able to advisor me on my next service allow me to use my coupon to save some money. Thanks Danny M!
They did a great job (30,000 mile service) and did it in a reasonable amount of time. Their customer service personnel were great — no problems.
I like the person that helped me. She made it comfortable and easy process. I would like to have her again. She was one of the best I had.
Very friendly. I had a 1:00 appointment and was out by 2:00. Complimentary WiFi allowed me to work as I waited. Professional as well, would recommend.
I can always rely on David. He is a true advisor and I always feel I can trust his advise to keep my old Tacoma on the road!
This dealer always provides excellent service and takes care of me and my car. I never have issues with their repairs on my vehicle and have been using them since 2006.
It was a great service for my car. The advisor recommended service helped me see what was done to get changed and fixed at recommended mileage. Good service so far.
I have my Highlander serviced at Toyota of Rock Hill, and I am always 100% satisfied with the results. Professional and knowledgeable staff. Had a flat tire yesterday, called and I brought my car in and they had me back on the road in a freshly washed car in a jiffy.
As for car check-up they did what they were suppose to do so not sure about quality as of yet but usually no problems and Toyota would accomodate if I did. Courteous and accommodating. Washed my car when finished, thats service!
I had my highlander service at Toyota of Rock Hill SC the service was great . I didn’t have to wait long and got a free car wash. I was very pleased with the service.
Brought my highlander in oil change and tires rotation. When checking my car ,Fox,our preferred service technician, informed me needed service. I took his advice to complete all that was needed.
I worked with Scott Baker. He was present from beginning to finish. He was honest and did exactly what he said he would do. He wasn’t overbearing with sales. He advised me of recommendations nicely. It was refreshing to have a EXCELLENT customer experience!!
The service department is so efficient. The team was right there to get my vehicle in and evaluated. I was out in no time. I’m very satiafied
Made an appt online and it was easy peazy. David was waiting for me and greeted me quickly. Even with Covid it was a smooth check in. He made recommendations and gave me advice on what he would do. I left my car and they communicated through email throughout the whole process. My car was ready. David checked me out and explained the charges. Great, reliable service and I got a free car wash!
The dealership was very polite and friendly and did their best to solve our problem with our blue tooth connection of our phone. We are not sure if it is actually fixed, but I am sure they will be happy to work on it again if the problem persists.
Absolute best experience I have ever had with an automobile dealership! Kendy is the best!! He provided excellent customer service for me in every way and got me everything I asked for! I will continue to use Toyota of Rock Hill because they take customer care seriously and never disappoint! Highly recommend!
From the moment we walked into Toyota of Rock Hill, Tom Funderburk made us feel like family. He was able to find us the EXACT vehicle we had been searching around for over 6 months to find. He was able to get the price and payments exactly where we needed them and when it came to financing Miquel is the man. He undoubtedly gave us the best possible coverage for the absolute best price. I don’t mind paying the monthly payment on my vehicle knowing how high of a value I received in return - I highly recommend this Toyota ...
Best customer service. Have worked with David B. for years. Always looking out for customer’s best interests. Able to get appointment times that suit my needs.
Tim greeted me and took it from there. He was great! Super friendly and straight to the point. He explained and made suggestions for my routine check up. Kept me posted on everything that happened and was there to check me out once everything was completed. Thanks Tim for everything.
I was there May 27th for 20,000 mile service and had a recall and some extra recommended maintenance done. My wait was not bad considering what they had to do and my service advisor Tim Fox kept me updated.
Excellent experience Maurice Laws was awesome I left with the SUV I wanted. You rock toyota Rock Hill. This the 3rd Rav 4 I brought here again you rock
Excellent service and attention. Scott was super informative and helpful. Purchased my new 4Runner back in Oct. and was in for first service. Thank you!!
Was extremely happy with how fast and efficient it was!happy with all the people who helped take care of my vehicle I will recommend your dealership Thank you!!!
Excellent service and attention, they are also very fast and efficient, they did 30k maintenance on my Highlander, I recommend them. I got the appointment the same day I requested it online. It is also very safe, because they take all the measures against the Covid 19 and they even disinfected the key of my car.
Work done in a very quickly and efficient way. I was there for a Recall on my airbags and seat belts. Work was done at no charge and they also check out my tires and other areas of the car.
Had oil change, tires rotated and front breaks servers done. Excellent service and price. Done quickly and great estimate and exceeded expectations. Will definitely come back
Had no complaints about this location. Very friendly service representatives with a streamlined online process. I'm not sure on the quality of the repairs since I don't have much knowledge on cars, but I came highly recommended from friends who do have that knowledge.
Moved here from Florida 2 months ago and got a screw in my tire this week causing an unrepairable flat tire. Put the spare on and took my car to get serviced at Toyota of Rock Hill with Service Associate, Tim Evans. Although they didn’t a matching tire in stock, Tim did a phenomenal job getting a matching tire OVERNIGHTED and may car was ready that next day! Thanks a lot for a great experience Tim!
I have the best Service Rep. As a women I completely place my trust in him. I have used him when I purchased my Toyota Prius in 2005. If he is not there I wait til he is. My husband is very very handy repairing autos but we both agree Toyota Parts and Service is what keeps my 2013 Prius going. Thank you David and Toyota of Rock Hill. Jo-Ann
Great service. Explained what will be done and recommendations given on maintenance. Washed the car after maintenance work was completed. Happy with service. Great employees to work with!
I love the service department. I felt much better when I showed up for my maintenance appointment and my rep was wearing a mask. There was plenty of outdoor seating. I was advised the car would be ready in an hour and it was. Another excellent experience at Toyota of Rock Hill service department. Thanks.
The waiting area was clean and not crowded so everyone could distance themselves from each other. The were quick and found an issue that may have prevented us from being stranded. Thanks for the great service .
Lauren Sistare was great! She was pleasant, knowledgeable, caring and gave me the best deal possible for the services I needed. She also practiced safety during this COVID-19 epidemic. I recommend Toyota of Rock Hill to anyone looking for service from a dealership.
Car serviced in a timely manner and precautions taken for safety of clients and technicians. Easy to make appointment online. Technician very efficient and knowledgeable.
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