Customer Testimonials
Quick Courteous Clean Professional I I I I I I I I I I I I
I appreciate this dealership. It’s very close to my house. It’s easy to get in and out.
Excellent service! Anthony was our salesman and he was great. He was able to answer all of our questions, was a true professional and never pushy. From the time we arrived till we left with our new car was right around 3 hours and by far our best car buying experience. It was totally worth the drive from Mooresville and highly recommend.
Felt rushed at the end and had to ask for explanation of a bill of 1400.,00 dollars. I had do the calling and no one reached out to me to discuss the price or if there were other options to wait, do partially or finance. Brand new battery was bad and I was charged for replacement until I brought to the service department attention and then they gave me credit. Technician are always extremely busy and can’t give proper attention to customers because continual distractions in a chaotic overworked environment. More staff is definitely needed. Free car washes never seem ...
Brandy was so polite and helpful. It was a great experience. Ty I will be back soon
Great service today. The problem I came in with was fixed. Thanks for getting me in and out at the right time.
Ray is great! He had my car in and out while I waited on it. Super helpful!
Always a simple process getting my vehicle serviced at Toyota of Rock Hill. No high pressure sales tactics. Great service and pleasant waiting area.
Austin was amazing. I will definitely be asking for him again. He was very informative and very friendly.
Toyota of Rock Hill is always in its game when I get my car serviced. The Team is professional and make the visit a pleasant one! They also have a great sales Team! I highly recommend them for your next purchase or if you just need excellent Service!!
The price that I had to pay was actually less than the estimate The service writer was helpful and friendly
Love the upfront pricing and the video of the tech showing the code reader and explaining everything to me where I could see and how simple it was to approve the work. This was so great I wish more had this!!
It was so easy to schedule a service appointment and excellent communication from the technician & service department, Thank you very much!!
Efficient and keeps you well informed about repairs. Also let's you know cost and does not charge credit card fees.
Service great and with a smile and I was very pleased with the time it took to service my car.
Friendly, very considerate and caring, efficient and knowledgeable. In the last 3 years I have had nothing but good service.
We love Toyota of Rock Hill! Jason was awesome, super helpful and timely. Thank you!
Customer service was great. Did not wait long for service. Will continue my service with Toyota.
They very quick and efficient with my oil change service. I appreciate their efforts with my SUV.
Fantastic service. Great prices wonderful people! They took great care of my car and the service was very fast.
Austin was extremely helpful and friendly. Great experience getting my daughter’s car checked out.
I had a wonderful experience at the Toyota of Rock Hill. Hajera was very knowledgeable, patient and was not pushy at all, which I greatly appreciated. I would definitely recommend this dealer. Ask for Hajera. You will not be disappointed!
Very professional. Service department is very organized and did not try and up sale. Second time my service rep was Fox who is ver personable. Highly recommend!
I believe her name was Brenda but she offered excellent customer service and I want to ensure she gets the acknowledgment!
Always have great service from the service department each and every time I go there
Went to the parts department to get a battery replaced on my car key, it didn’t work. Tried to sell me a new key for $541 with programming. I declined and went to Auto Zone which send me to a place that repair keys or sell them. They check the key with some gadget and it showed that the battery was no good. Replaced it with a new one and it worked. Eventually the dealer parts department carry outdated batteries even though they are in a package.
Excellent service, friendly staff, and smooth buying experience. Highly recommend for a hassle-free car purchase!
The moment we arrived my wife commented how organized and quick they received customers at 7am and Tim Fox was an gentlemen and professional to deal with
Service department always goes above and beyond with communication and service. Very great to work with.
The dealership is good with service. I would however say I am disappointed as this is the only Toyota dealership that does not offer the customers while they wait any refreshments. We have dealt with dealerships in Ohio, Florida, North and South Carolina. Weather it was pastries, popcorn, sodas etc. you did not have to spend your dime at the vending machine. In Florida you even had the option of pedicures or manicures! I watched the owner bring in breakfast sandwiches for the employees. There was only coffee for customers. They might want to step up a notch for customers!
Wonderful service. Everything was explained thoroughly. All questions were answered satisfactory. Work was done within a decent time limit.
I travel for work and broke down in a nearby town. I was able to have my vehicle towed to their location and diagnosed within a couple of hours. I was sent a video of the issues and the estimate. The customer service advocate, Tim Evans, was exceptional. He reassured me that I would be taken care of and helped me with the paperwork for financing. I was able to pick my vehicle up within 24 hrs. I would definitely use them in the future.
Good customer service. Let you know what is going on with your car. Good deal
Got my car change oil today. Mr Tim Fox was the one who tales care of me. Excellent service
Tim Fox walked us through the whole process with his thoroughness and kindness. Thank you Tim.
Excellent service every time! Always keeping you up to date on the service. Very clean facilities!
Rock hill Toyota service always provides great service on my 3 Toyotas, which have over total 525,000 miles. David Bowles has been my service advisor over 15 years. Thank you David and Rock Hill Toyota
Toyota of Rock Hill was professional and courteous in every way. Check in was easy, the associate was genuinely friendly, they communicated regularly throughout the time my car was with them, and my ride was ready when they said it would be.
Upon arrival, there were quickly checking in the customers. I experienced great service and friendly staff.
Excellent customer service. Appointments available when needed. Not pushy about selling extra services. A relief to deal with compared to Scott Clark Toyota which try’s to pressure you into trading in your vehicle when you just want an oil change
Every time I’ve visited this place for service, I’ve been thoroughly impressed by each service manager. I’ve encountered different managers, and it’s hard to say who stands out because they’ve all been exceptional. Even though I have a Toyota dealership closer to me, I’ve always chosen Toyota Rock Hill for my car service after my first visit, and I haven’t looked back since.
The Advisor did a thorough examination of the conditions of my vehicle. The examination showed what were the most important things to fix down to the least. The costs were also shown so that I can plan ahead. I appreciate the help in keeping my vehicle safe.
The people are very nice and are always willing to help the customer.Thank you.
Great service and was informed about everything! All work was completed in a timely manner with updates on everything.
Professional atmosphere, my Service Advisor explained the entire process regarding my tire installation, alignment, free lifetime tire rotation and the road hazard service.
The service staff at this dealership always seems to go above and beyond to do whatever it takes to fix a problem. I am always kept up to date regarding the status of the repair.
Service is always good and Jason Land does a great job as Customer Service Rep.
We just traded for a 2024 Rav4 there last week, and we really like it! I also bought a 2021 Camry LE there in May 2021. Scott Hendrix was our sales guy for both purchases and we highly rccomend him. Friendly folks & a clean modern dealership. The sevice department is top notch, knowledgeable people who do good work to keep your Toyoto purring right along.
The service department was thorough and kept me informed as to what was being done to my 2015 Toyota Tacoma.
I was able to schedule service appointment promptly. Service was efficient and professional. Comfortable waiting area.
It’s 6th year with 🙂 face. Many of my friends talks about unwanted charges. But, Toyota Rockhill takes care of me only on the needs and not extras. Especially the Service manager Tim Evans. He explains the importance of everything and takes approval before doing anything. Appreciate Toyota Rockhill’s and his Customer first Focus.
I just purchased a vehicle from Toyota of Rock Hill and I am IN LOVE!!! Not just with the vehicle, but with the seamless process and how they cared about me! I couldn’t wait to leave a review about the dealership, Peyton, Ben and Matthew! I’m so appreciative of their kindness and help! There was such a big difference between this dealership and the others that made the process so difficult and draining! I made ONE phone call/inquiry and purchased my Wrangler the next morning with no hiccups or confusion! Thank you guys for treating me like ...
Jaron Jacobs took care of my car needs. He was personable, professional and is one of the best guys on your team. He's 100%. So glad I got him
Beautiful dealership! Awesome service. On a busy Saturday they made last minute service appointment for me. My service advisor was very nice she walked me to my car after my car was done in service, I never had this experience before at any other dealership. Very happy!!
Very professional and friendly customer service…the waiting room very clean . Definitely will be back . Keep up the good work 👍🏼
These women and men work tirelessly to make the customers happy. I personally witnessed them skipping lunch breaks, engaging customers and doing all they can to make the experience seamless b
Fast service and friendly employees. They don’t force services you don’t need onto you and the atmosphere is easy and enjoyable.
My 2022 Highlander is serviced at Rock Hill Toyota. This was my fourth service. The wait time was good. My advisor was thorough and knowledgeable.
Insanely fast and helpful service. I was not expecting to get the car back in any quick turn around and it was done in an hour
I recently had the pleasure of purchasing a vehicle from Toyota of Rock Hill, and I must say the experience was exceptional, particularly due to our salesman, Anthony McKie. We were in the market for an affordable, quality used car for a teenager—a senior in high school who would be driving alone for the first time. Understanding our needs, Anthony made the entire process smooth and stress-free. Anthony's approach was exactly what we hoped for: he was knowledgeable, patient, and never pushy. He took the time to understand our requirements and guided us to a vehicle that met ...
Person was very friendly they helped me let me know what I should do next in my 15 month check up !
I’ve been coming here for years. They have kep my 2006 vehicle operable and I’m appreciative.
Freindy and courteous worked with me to get the service that I needed for my car.
My service rep was quick to get to me and get my vehicle into the shop for the scheduled service.
When I took my car in for service the staff was very friendly and. Met my needs And got my car serviced in a timely manner.
Service was fast and correct. My tech knew exactly what I wanted and did it.
Long term loyal customer..Service department is stellar! David Bowles is the best! Thank you!!!
I am always confident in the work required when Tim Fox is the Service Rep assigned to me.
My service was great!!and thanks to the guy that served me and he was very helpful
Jason jepsky was awesome! He took care of all my needs. Also Ryan was great keeping me posted on my service
Good service. Good timing. Very nice and friendly people to work with. Wait time is always as predicted
Always friendly people working here. They work hard to make sure things go well! I will be recommending this location to family and coworkers.
They always service our car on time and if something is wrong with it they always get in touch with us to help with the problem
Excellnt service, quick and reasonable. Have had all of my service work done atRock Hill Toyota since I bought the car.
Work was completed not on time. No call was made to me to give me updates. I called and the service center Informed me it was ready.
Repair bays were free of junk materials. The staff were courteous and polite with customers and each other . Building and parking lot were clean.
Great people great service. Brandy Haney does an awesome job as my service coordinator. Great job!
Second time going to rock hill Toyota and have nothing but positive things to say!
The A1 service I received consistently is bar-none...I truly enjoy the experience of taking care of my cars needs...
Virginia that checked me in was very informative, helpful, friemdly snd made the visit a 5 rating
Toyota of Rock Hill is always wonderful! And David, the gentleman who took care of my car today, was amazing and sweet. I thank you for the coupon. It helps tremendously in the times that we live in right now. I have been to your service center many times since I purchased my car from you in 2018, and you guys have always been amazing, kind, and have done excellent service. You also don't oversell things or push things and I appreciate that. We will always be back. Blessings always on your business, The Andersons
Like the service and the Always good service. Easy to get people to listen to your problem.
Patrick was very personable and friendly. I was waiting to check in and I had two people check with me to make sure I was taken care of
I’ve been to too many dealerships where they are incredibly pushy and won’t take no for an answer. While they made me a few offers they were very respectful of whatever my answer may have been. They sent me a video of anything they found in my car and did well explaining it to me which was very convenient.
The experience was courteous and well informed with a timely notice of everything needed to be gone over.
I really recommend them! Their service is excellent and the employees are so friendly and eager to help you l
professional, great service
Always does a good job for me. Dependable work
Service and prompt help with my needs
They made the car buying experience very quick and easy! We were very pleased with Heather our sales person and would recommend Toyota of Rock Hill to anyone looking to purchase a new or pre owned vehicle.
Quick professional service on my 2021 Toyota Tacoma. Even got a nice wash to send me down the road
100% Happy experience, as always
Nice people. My service rep was great. His name was Shawn. He was very professional and very efficient. Thanks
Very good service I love it
Friendly staff and excellent service.
Very fast and friendly! I Highly Recommend!
Good sales person heather worked hard to get me the deal Was disappointed that I didn’t get a spare key 400 dollars is a lot to pay when it should come with vehicle other than that was good
Excellent customer service!
Very friendly and accommodating. Great service with a smile. Gets the job done timely and accurately. Nice waiting area with vending machines if you need to use them. Nice restrooms. Happy that I changed from other Toyota to Rock Hill.
Courteous, customer focused service team.