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I experience bad customer service, poor communication, lacking respect at Toyota Rock Hill,SC. I called and complained to the service manager, but he did not return my call. They not truthful and trustworthy, they gave the run around, did not answer about necessary cost on certain products and parts. Tell too many lies, unprofessional.
Very courteous informative I’m not leaving people hang keeping them up-to-date as what’s going on with your car
Ray did a great job scheduling and communicating with me to get my truck in to address recall.
Manny was able to take care of everything I wanted and made the buying process easy!
Service Advisor found that my tire with a nail in it was still under road hazard warranty because I bought them at Rock Hill Toyota. I got a new tire just for the mounting cost.
I will give agent who did deal with me he is very gentle and did awesome job to make sure what I need. But Finance guys are very scam they wait till very late to reveal my interest rate even when I am done transferring my insurance and everythin and reveal very high percentage . My credit score is excellent and can pay the cash for the care but they charge me 8.7 % APR which is very high for my score. And they also said I can finance with only Toyota financial not with other creditor. Total scam and deceiving. Which I ...
What a pitiful excuse for all of their mistakes! Made an appointment for an airbag recall and oil change, made the appt WEEKS ago, purchased the vehicle from this dealership 4 years ago, have had most of the work done here, so they have it in their records. Got there, said it wouldn’t take 4 hours, will take two, they called me in 30 minutes, said they only did the oil change, because they didn’t have the part for the recalled airbag!! I live almost an hour away, and my husband followed me down so I didn’t have to sit ...
Great customer service from start to finish. I was in and out within after an hour.
Staff is very professional and courteous We appreciate David Bowles, he goes over and beyond.
I live out of town so I waited.Everything was Completed in a timely manner. They notified Me of the need for front end alignment. This was completed also.Thank you. Fred Baker
Very professional and let the customer know exactly what is going on with the vehicle. In my case (difficulty walking) was extremely helpful!
Toyota Rock Hill does all the maintenance on my Tundra. Tim Fox is my service advisor and I have complete faith in him. He keeps me updated on what needs to be done and always has my truck ready when he promises.
Was a time I highly recommended them. Now they apply high pressure and misdirection to get signatures to sell my info for advertising, and voluntarily relinquish all warranty rights. The forms no longer say I reviewed the labor and parts and am satisfied. “That’s just how they print but that’s not what it means.” Really? I’m saddened.
I was happy with their internet sales manager and my sales rep. They got me the car I wanted pretty quickly. I am not at all happy with the fact that we paid the full sticker price, yet the factory installed Toyota floor mats were taken out of the car. I am not a fan of rubber all weather mats. This seams like a shady tactic. Just so they can resell the mats that I already paid for. To spend over 50k on a new car, but not get Toyota mats that were in the car from the factory seams ...
Good experience! Very friendly service person! Took less than an hour! Very pleased! Took time to explain charges!
Toyota Of Rock Hill is always so clean and organized. From the time you drive up to drop my car off and get a prompt greeting, to the time they alert me while in the customer lounge.
Appointments take a while but they do good work and are honest in their assessments
Excellent service department always does a great job. Never had a bad experience , I have 2 Toyota’s and I bought them there
TIM WAS GREAT TO WORK WITH AND GET US ALL TAKEN CARE OF WITH SEEKING TO HELP US MAKE THE BEST DECISIONS FOR THE CAR AND NOT SPEND WHERE WE DIDN'T NEED TO!
Excellent service very professional muy contentos con el servicio el mejor en sur y norte carolina
Good service. Good people. Good transparency and they do good work, but the prices are high
The service technician Ray was very helpful and professional . I would recommend toyota service to everyone.
The service today was excellent. I was in and out of there in about an hour.
Great customer service everyone is friendly and very professional. You are greeted when you drive up. No wait time
Check engine like came on and took to Auto Zone to have diagnostic run on it. Had to wait to schedule appointment until payday to get fixed. Checked in with Ray and explained what was going on. He advised to have dealership to do their diagnostic because those places have codes that don’t give a definitive answer to what is wrong with vehicle. And man was he correct. After overall inspection of my vehicle, I needed a lot of work done. This is first time in 6 yrs I needed work done on my Camry. The cost was more than ...
Was told to wait 3 hours for safety recall. Was told 2 and a half hours into wait that they did not have the supplies and was only able to do what was not covered by Toyota care costing me $100 and the car only has 15,000 miles on it. So much for paying extra for anticipated expenses. Should have stayed with GMC
Great service, great technicians who really know what they’re doing. Only place I will take my vehicles to get alignments because they are the only people I know of who can get everything dialed in perfectly.
Tim Fox is the best in service! My long time go to guy for service!
The staff is easy to talk to. They are thorough and respond to your concerns in a timely manner.
Highly professional and friendly staff, I definitely recommend the services of Toyota of Rock Hill to everyone who, like me, enjoys the pleasure of driving a Toyota car
Dealership is clean. Could use a few more seats in the common areas for waiting customers. Time spent is usually 1 to 1.5 hours which is typical.
Excellent service! Waited for completion of servicing, which was finished on time. Friendly team. Good experience.
I purchased my 2020 Toyota Tundra from Rock Hill Toyota and have done all my services there with no complaints.
Great service! On time delivery my car was ready at the scheduled time. I will keep going back.
Great service and first contact. 1 2 3 4 5 6 7 8 9 10 11
They are always ready when I get there and fast service so I can be on my way.
Service is great. However those working at scheduling Service need more training. After several texts which they initiated, which is great, but they kept telling me I needed 25k Service, but I only had 20, 600 mi. Told them i needed 20k Service. They said i had that when I had 16k mi. I told them that was my 15k Service and they need to fix records. Told me to call. I did and scheduled, no problem. However when I asked if this was covered under my Service plan she said she did not have access to this info, only coordinators. I ...
Kamran was great! It was no fault of his that when I was there to get the “verdict” (with an appointment), it took almost two hours. When I came back to have the car serviced two days later, it was said it would take three hours - and took not even two. Perhaps because the hourly charge? I was able to get the amount reduced a little (not the whole hourly charge - but a reduction). I appreciated that.
They're quick to greet you when you arrive for service and helpful in recommending services needed that visit.
Employees are Very efficient and professional, I have always had a great experience at this dealership
I am a big fan of Toyota of Rock Hill. They have amazing customer service. Whether it’s sales or the service department, they take the time to explain your options and answer all your questions.
Very nice staff and quick repair Easy appt but can’t do in line for late appt
Very pleasant experience. Professional service and communication from start to finish. We drive over an hour to come to this service center.
Service advisor was very informative about the repair and understood that this was a work truck and needed to get repaired as fast as possible
First visit to service drpt for oil change, tire rotation. Quick and friendly service. Ryan was very nice.
You always get friendly, personalized service. I really enjoy going here for my car needs.
I felt very welcome when the first words out of Tim Fox’s’ mouth were “ How can I help you my sister”! Not only was he efficient, he was quick to keep me informed while waiting in the lobby area at your Rockhill, Sc location!
Kamran, the consultant, provided excellent service, characterized by his respect and politeness, resulting in a very positive experience.
My service guy Ray is the best Dealership we have been there 3 times this year to make a deal End up going gm dealer up street bought 2 new trks wasted 6 hr waiting for sales the waisted are time Came in to trade by trk or wife trk on 80000 Vehicle my wife waited 2 hrs and the never appraiser her car with 2500 miles she left My trk with 25000 miles the were going to pay it off had it appraise else where selling it direct I have written offers 10000.00 Above the just weren’t getting off there xxx To look I kept my ...
Staff is very friendly. They take their time to offer explanation and provide recommendations. Cozy waiting area.
Very quick and courteous service at this location. Clean and also love the free coffee.
The service advisor, Kamran and the other service staff as very efficient and courteous. I recommend visiting with them!
Dealership is very clean and everybody is friendly and helpful. Ray was very helpful today.
Service here is top tier! My service advisor educated me on the health of my car that I purchased recently and what to look out for next. They took care of my previous vehicle and I believe they will take good care of this one!
Needed very expensive repair on my almost 20 year old Toyota van. Considered buying new car. Received great service without pressure of buying another car.
Was cheerful took time with me , explain things, ask questions,wait time shorter,a lot better
One of the worst experiences I have had doing routine maintenance. I was there for 2 hrs. Didn't receive my discount, was not kept informed on the status, was not told that they planned to keep my car till 6.( Even after I told them I had to be at work at 4) My appointment was for 1:45. The employee helping me was rude. I will not be doing business here again. Very disappointed. I've always had very good experience with the Toyota family until this visit.
Brought my car in for regular maintenance and the check-in and check out process was very smooth. The service time was on point; car was done in a hour like they said it would . Gentleman gave me a call to let me know once my car was ready.
The staff was very friendly and helpful I would tell my friends and family to have service or purchase a car from them.
Tim Fox was a great help to me and didn’t try charging me for things I didn’t need as I’m just a girl lol.
As always the service is great, I never have a problem getting my car taken care of.
Have dealt with Toyata dealorship in FL which was ultimately shut down by state for unethical business practice. Grew up in a Nash/Rambler dealorship in Fairmont WV where dad was a mech (LONG time ago when the [small town customer HAD to be king) so KNOW good vs. Bad = you guys are PROS. HIGHLY recmmend service manager Tim Evans for a BIG raise = valuable employee. Cheers and BLESSINGS. Edward "Fast Eddie" Kosky (USNA '68)
Friendly staff. The service is good. The advisor is knowledgeable and polite. My car was serviced very fast.
Ray took the time to explain what was needed and how much it all would cost
Been bringing my cars here for service for years now. Have always felt comfortable working with David Bowles. Would highly recommend.
Person who handled my vehicle was excellent in communication and efficiency. Very pleasant to work with.
This dealership has a lot going on but everyone is knowledgeable and professional. Everything flows as it should and they make it look easy. The service department has it going on, good job to everyone and thank you !!!
Service department was amazing, Scheduling was easy and efficient. We recommend this service department with a 5 star rating
Toyota of Rock Hill made me an appointment on the same day to look at a tire that’s loosing air.
Everytime I go to this dealership, immediately I am taking care of. Anything I have a concerns with is addressed immediately and they've been wonderful, patient, courteous and thorough about this service.
I scheduled an appt for a new battery. After 30 minutes at the dealership I was asked to approve the purchase of a battery for $229. I approved the purchase. Then 30 minutes later I was informed there was no battery available and no one knew when a battery would be available. Once I arrived home I received a text asking for my approval to now pay $388. I approved the purchase and still do not know when the battery will be available for installation. I was told it could be months.
Thanks again Tim Evans for great customer service.. you are the true definition of a great employee that puts their customers 1st.. I hope they know how great you are at Toyota
Good, quick service. Very accommodating and informative service representative (Tim Evans) Thorough feedback on service performed. Thank you!
Everything was done in a timely manner. Everything is working as it should Wait time wasn’t long Very well pleased
I was very much pleased with all my service that I received at the dealership.
Professional service advisors, fast, and courteous staff, clean environment, with all the amenities you need to conduct business while waiting on your vehicle.
I visited the dealership to have my oil changed. The service was fast and efficient, taking approximately one hour. Additionally, they did an inspection of the car and gave me a full report. My car is a Lexus GX460. This Toyota dealership is closer to my home than the Lexus dealership and they have always provided excellent service using OEM parts and providing me with care equal to the Lexus franchise.
Friendly staff , work completed in good time, clear bathroom and showroom fresh coffee and nice wait area
Said oil change was free up to 5qts paid $11.00 for extra qt. Still a good deal. Couldn't ask for a better Rep.
Outstanding service.. I was very satisfied with the brake job they did on my Highlander.
Personnel are friendly, professional and knowledgeable. I arrived for my scheduled appointment early but was quickly met and was out the door in less than an hour. Very expeditious service indeed.
My wife took our 4Runner in for an oil change. I was informed by the inspector that the brand new battery terminals need replacement from corrosion. I just installed them 5 days prior. I was informed I needed to do a battery check as an extra ($30) but the package we scheduled already had a battery check being done. The service guy Ray was rude about us not ordering tire from the dealership.
Quick and fast service for regular maintenance. Drop off and pick up was smooth and no hassle.
I would highly recommend Toyota if Rock Hill there sales staff is great as well as the service department.
Jason was great, even kept a professional demeanor when an outraged customer was being rude to him.
They are considerate and keep me informed on the progress and any additional items they found.
Ryan was polite profession and courteous. He communicated accurately and surpassed my expectations. They did a good job
The dealership was timely and quick. As soon as we pulled in someone met us and began the process of checking my car out.
Hello I received excellent service from the entire staff at Rock Hill Toyota wll be looking forward to the next visit again thanks
Easy to schedule maintenance, usually can get me in and out quickly. Technicians respect my time.
Never had a problem with the service and they let you know if they find any thing that needs attention
I always make sure I have an appointment for what I need done and I’m usually in and out quickly
Tim Evans, Tim Fox, and Mark provided awesome customer service! Thank you For making the customers feel like family.
I have been with Toyota toyota Sis 20 fifthen, and I'm proud 👏 to be a customer
Efficient, well run dealership. Took me in on time. Texts kept me updated. Tech sent video.
Went in for my car first service. Was there under a hour. Fox( service rep) explained what service was performed etc. My overall experience with Fox was pleasant.
I call for service 1 day in the morning and was seen right away at 7 AM. I was told it was taking no longer than 10 to 15 minutes and they were true to their word.
Always courteous, quick service. Sales staff knowledgeable, and dealership has a large inventory. Been coming here for 12 years.
The service department is excellent in providing right suggestions and discuss the rate upfront. Tim took very good care of my Camry service needs Thanks for all your suggestions.
The service was done quickly and professionally The worker was polite and knowledgeable, but the prices for the services were slightly overpriced